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Co-Managed IT · Southern Wisconsin

Co-managed IT that backs up your team.

Co-managed IT support pairs your internal staff with our tools, coverage, and security operations. They keep the strategy and the user relationships. We take the ticket overflow, the monitoring, and the after-hours alerts.

See what we coverCall (262) 220-7884

What you keep.
What we cover.

Co-managed is not all or nothing. You decide what stays in house and what we run. Most teams keep the strategy and hand us the repetitive and after-hours work.

Your team keeps
01 / In-house

The parts that belong with your team: the decisions, the relationships, and the apps nobody knows better than you.

Strategy & budget
Roadmap · Vendors · Final say
In-house
User relationships
The people who know your people
In-house
Line-of-business apps
The tools you know best
In-house
Day-to-day priorities
What gets fixed first is your call
In-house
We take on
02 / Co-managed

The co-managed IT support we run alongside your team. Pick the pieces you want covered. We scope the rest in discovery.

Help desk overflow
Tickets · Escalation · End users
Tier 1–2
24/7 monitoring & alerts
RMM · Patching · Uptime
Always on
Security operations
EDR · SIEM · Hardening
EDR · SIEM
Backup & recovery
Monitored · Tested · Off-site
Tested
Projects & rollouts
Migrations · Hardware · Cabling
On demand
Common starting points

Where internal IT usually gets stretched.

These are the situations that bring IT managers to us. If one of them is yours, that's the conversation to start with.

One IT person carrying the whole ticket queue.
Talk to us →
No coverage nights, weekends, or PTO.
Talk to us →
Security alerts pile up and nobody triages them.
See security services →
Key-person risk: if they leave, the knowledge leaves.
Talk to us →
Headcount is growing faster than IT capacity.
Talk to us →
A compliance audit is coming and there's no plan.
See security services →
BadgerLayer technician at a workstation with monitoring and client systems on screen
How it works

How co-managed IT works.

Onboarding starts with a two-week discovery. We document your environment, stand up our tools next to what you already run, and put the ownership split in writing. From there your team has backup on every ticket and every alert, and you have one escalation path.

Onboarding
Two-week discovery and documentation
Tools
RMM · EDR · Patch management · Backup
Coverage
Business hours with 24/7 monitoring and after-hours escalation
Service area
Southern Wisconsin and the Chicago metro

Questions IT managers ask us.

If yours isn't here, call and we'll answer it directly.

(262) 220-7884 →
What is co-managed IT?
Co-managed IT means we work alongside your internal IT staff instead of replacing them. Your team keeps the people, the apps they know, and the final say. We add tools, coverage, and security depth where they need backup.
How does co-managed IT work?
Co-managed IT works as a split. Your internal team keeps strategy, user relationships, and the apps they know. We take on the pieces you hand us, like help desk overflow, 24/7 monitoring, patching, security, and backups. Onboarding starts with a two-week discovery where we document your environment and agree on who owns what, then we run our tools alongside what you already have.
What does co-managed IT support include?
Co-managed IT support covers the day-to-day and after-hours work that backs up your internal team: Tier 1 and Tier 2 help desk overflow, ticket escalation, 24/7 monitoring and alerting, patch management, endpoint security, and backup monitoring. You pick which pieces we cover and keep the rest in house.
Who is co-managed IT for?
It fits businesses that already have IT but feel the strain. We see it most with insurance agencies, law firms, dental and medical practices, and manufacturers running one or two IT people who cannot cover everything alone.
Will you replace our IT person?
No. Co-managed is built around your existing staff. We take the repetitive tickets and the after-hours work off their plate so they can focus on the projects that actually move the business.
How are responsibilities split?
We map it out together during onboarding. A common split keeps strategy, budgets, and user relationships in house, and hands us help desk overflow, monitoring, patching, security, and backups. The split is written down so nothing slips.
What tools do you bring?
Remote monitoring and management, endpoint detection and response, patch management, and backup monitoring. Your team gets access to the same dashboards we use, so everyone works from one picture of the environment.
How is co-managed IT priced?
Most engagements are billed monthly, scaled to the number of users or endpoints we cover and which pieces you hand us. We scope it after a short discovery so you only pay for the coverage you use.
Do you offer after-hours coverage?
Yes. We monitor around the clock and provide after-hours escalation so alerts get triaged when your team is off. The exact coverage window is set in your agreement.
How long does onboarding take?
Most co-managed onboardings run about two weeks. We document your environment, deploy our tools next to what you already run, and confirm who owns what before we go live.
Service area

Co-managed IT across Southern Wisconsin and the Chicago metro.

MadisonMilwaukeeWhitewaterFort AtkinsonJeffersonLake MillsJanesvilleBeloitLake GenevaPewaukeeRockfordNorth Chicago

Give your IT team some backup.

Tell us where your team is stretched and we'll map out exactly what co-managed would cover. You keep everything you want to keep.

Call (262) 220-7884Send a message